Tourism Training North

Tourism Entry Level Program
NorthernMost Host
Japan SuperHost
Owner - Outfitter Step by Step Guide
Guide Training – Level 1
Guide Training – Level II Interpretive
Guide Training – Level II Big Game Hunting
Guide Training – Level II Sport Fishing
Ecotourism & Interpretation

Festivals, Special Events, Meetings & Conferences
Tourism Marketing
Tourism Visitor Information Counselor
Food & Beverage Server
Kitchen Helper/Introductory Cooking/Community Delivery
Shore Lunch & Tent Camp Cooking
Front Desk Agent
Housekeeping Room Attendant
Other Available Programs

Tourism Training North can analyze and custom design programs for your training needs. Industry specific materials plus experience and our networks allow us to gather the best resources available to meet your needs. Whatever your training needs – technical or general or whatever the size of your staff Tourism Training North will assist you. Contact us with your request and we may be able to coordinate training with another employer for group training.

Tourism Entry Level Program
Tourism is a “people” industry, one requiring a variety of skills.

Is it for you?
Are you bright, energetic, friendly and looking for a place to grow and develop your skills?

Find out through this front-line entry level program which introduces you to the wide world of tourism and gets you started on a rewarding career path. Experience the NorthernMost Host program - service excellence focused on the customer. Learn about key tourism sectors and products in the NWT and how to market them. Find out where the jobs are and get a chance to put your skills to work in a one month job placement in the tourism industry. Take a chance and discover tourism.

NorthernMost Host
This service excellence program is an upbeat look at visitor expectations and the joys and challenges that these expectations create for service professionals. In an increasingly competitive world, learn how to “WOW” your customers, contribute to the growth of the tourism industry and pick up tips, techniques and ideas that let you enjoy your work more. When tourism grows, everyone benefits - you, your business, your community and the Northwest Territories

Japan SuperHost
SuperHost is a one-day workshop that helps front-line employees understand Japanese visitors’ culture and customer service expectations. Participants learn what the Japanese expect when it comes to customer service, including how to properly address visitors, key words and phrases in the Japanese language, and other cultural awareness skills to better serve the NWT’s important and growing Japanese market.

SuperHost is intended for any company or enterprise that does a high volume of business with Japanese tour groups, such as hotels, restaurants, airlines, coach lines, lodge operators, tour operators, and others.

Owner - Outfitter Step by Step Guide
This program deals with the step-by-step development of an outfitting business while focusing on the potential, the obligations, and the pitfalls of a small business. Theory, regulations, licensing, business plan development, basic accounting, business communications, and practical business tips will help the budding entrepreneur put plans into action.

Guide Training
Guide Training is designed to meet the needs of the outdoor adventure segment of the tourism industry. Theory is delivered in the classroom and a practical component takes place on the land.

Guide Training – Level 1
Much of the success of the tourism industry in the Northwest Territories is a result of the quality of our guides. This program based on National Standards provides participants with the necessary skills to act as professional guides. Why don’t you become part of the team?

Guide Training – Level II Interpretive
Interpretive guiding builds on the skills and knowledge gained in Guide Training –Level I, while focusing on the area of interpretation. Learn to create, enthusiasm for, and interest in our landscape, culture and environment while protecting its beauty and complexity.

Guide Training – Level II Big Game Hunting
This Level II program will instill a sound knowledge of guiding principles for big game. You will develop your level of competence and sense of professionalism. You will also gain confidence; and the ability to deal with “world-class” hunters. Extensive field work in firearms safety, marksmanship, trophy identification and camping are included.

Guide Training – Level II Sport Fishing
This advanced program will reinforce the concepts learned in Guide Training Level I. Gain the confidence, and knowledge necessary to provide a high degree of client satisfaction when the search is on for that “trophy fish”.

Ecotourism & Interpretation
Ecotourism, is this just a buzzword or is there more to it? Ecotourism is the fastest growing segment of the soft adventure tourism market. Ecotourists are looking for a travel experience that respects both the land and the local culture. In this introductory program you will develop your communication skills, lead a guided walk, and prepare a prop kit. The focus will be on sustainable development of tourism products at the community level, which demonstrate social, cultural, and environmental responsibility.

Festivals, Special Events, Meetings & Conferences
Do you want to learn how to throw a great event? This program will give you the skills required to plan, manage, promote, and evaluate festivals, events, meetings, and conferences - large and small.

Develop objectives, strategies, and detailed plans. Hone your planning, organizing and evaluating skills - developing a high regard for the small details, which are so essential to this profession.

Tourism Marketing
Marketing can make or break your business. We may offer the finest customer service, facilities, and tour packages, but in an increasingly competitive global market, solid marketing strategies linking customers to our products are crucial. This workshop combines the theory with the practical techniques required to execute a successful marketing strategy.

Tourism Visitor Information Counsellor
They’re here! Now what? Over 170,000 people traveled in the NWT last year. Visitors, locals, and business people alike and they all have questions on; accommodations, food, entertainment, arts, crafts, adventure and relaxation activities, and more. Learn all the tips and techniques needed to offer top notch service. This course will help you navigate the information highway.

Food & Beverage Server
This intensive, hands-on program is based on occupational standards developed by the hospitality industry for the hospitality industry. It is usually presented on-site in a local restaurant or hotel with the program length tailored to meet your needs. Whether this is your first introduction to the exciting world of food service or an opportunity for professional development, you will find this program fun, interesting, and informative.

Kitchen Helper/Introductory Cooking/Community Delivery
This program is a combination of theory and hands-on practice. Students learn to cook and present simple, delicious meals using country foods and supplies available from the local store. A look at the tourism industry and the value of customer service help to round out this entry-level program.

Shore Lunch & Tent Camp Cooking
A hot, nutritious, delicious meal cooked over an open fire in the great outdoors is a real treat, but cooking such a meal requires special skills.

This practical course will focus on planning ahead, the preparation of quick mixes, country foods, and easy delicious meals that will “WOW” your guests and have them coming back for more. The cooking portion of the program will be delivered in a camp setting allowing for realistic experience. This course is a must for guides and outfitters.

Front Desk Agent
First impressions are lasting impressions and the Front Desk Agent can make or break a customer’s visit.

As a front-line professional who deals with all aspects of guest services, it is important to have the necessary background to do the job well. This program, based on occupational standards, will give you the skills and knowledge you need to succeed.

Housekeeping Room Attendant
Gain an understanding and appreciation for the crucial role that housekeeping plays in the success of any lodging business. Trained, knowledgeable housekeepers are a must!

This program is based on standards developed by people who do the job and understand what it’s all about. Learn from the pros in this practical, hands-on program.